Following up on my earlier post, I found this really well written article on Airports, specifically Changi on Business World.
An excerpt :
The sceptics will jump in and say: Singapore is a rich country, why compare India with it? It is a sobering fact that Singapore got independence in 1957. It was a poor nation, smaller in size than any Indian state and had no natural resources. Even today, it has to buy water for everyday use from across the border in Malaysia. When Singapore had less than 5 million people - most too poor to travel - they had decided that they must create a world-class airline. That was the beginning of Singapore Airlines. That world-class airline needed a world-class airport. The resolve paid off.
An excerpt :
The sceptics will jump in and say: Singapore is a rich country, why compare India with it? It is a sobering fact that Singapore got independence in 1957. It was a poor nation, smaller in size than any Indian state and had no natural resources. Even today, it has to buy water for everyday use from across the border in Malaysia. When Singapore had less than 5 million people - most too poor to travel - they had decided that they must create a world-class airline. That was the beginning of Singapore Airlines. That world-class airline needed a world-class airport. The resolve paid off.
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Mumbai airport doesn't even have a working public phone at times. I landed there on Dec 31, 2002 at 11:45 PM. Obviously, I wanted to call my family and wish them Happy New Year. But, no, no public phone in sight. Sucks.